Reference

Terms That Govern Your dewakakek77 Account

Before you open an account or make a deposit via DANA, OVO, or GoPay, these terms set out exactly what we expect from you and what you can expect from us.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia region rulesWallet use conditionsSubject to local law
dewakakek77 Terms That Govern Your dewakakek77 Account
HOW WE HANDLE ACCOUNTS

Security, Data and Your Account Rights

Your account data and wallet activity are handled with care. We retain transaction records — including DANA top-ups, OVO withdrawals, and GoPay payments — for the period required by applicable law. You can request a summary of your account data by contacting support through live chat or email. Account security relies on your keeping login credentials private; we will never ask for your PIN through any support channel.

Data Retention

Transaction and account data is kept for the period required under applicable law. You may request your own records by contacting our support team in writing.

Account Security

Your account is protected by password and OTP verification. Never share your credentials; dewakakek77 support will never ask for your wallet PIN in any message.

Change Requests

To update personal details, close an account, or dispute a wallet charge, submit a written request via email. We process identity-verified requests in the order received.

Cookie Use

We use session cookies to keep your account active and analytical cookies to improve the lobby experience. You can adjust cookie preferences from the settings menu.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear, if you want to dispute a transaction, or if you need to request a change to your account under these terms, our support team is the right place to start. We handle account queries, wallet disputes involving DANA, OVO, or GoPay, and term-related requests through the channels below.

Live Chat Open the live chat window from any page inside your account. Raise a terms query, wallet dispute, or eligibility question directly with our team.
Email Support Send a detailed message to our email desk for written records of your query. Useful when you need a documented response about account terms or wallet conditions.
Account Help Centre Find answers to common terms questions — account closure, wallet verification, and eligibility checks — inside the Help Centre linked from your account dashboard.

Common Questions About These Terms

These are the questions we hear most often about account conditions, wallet rules, and what happens when terms change. If your question is not here, contact support via live chat.

You agree at the moment you complete account registration. Continuing to use your account after a posted update also counts as acceptance of the revised terms.

Yes, all three wallets are covered under our payment conditions. Each has its own transaction verification step, and limits shown at checkout apply per wallet per transaction.

We post a notice on the platform when material changes are made. We recommend checking this page when you receive any account notification about policy updates.

Closing your account does not erase all records immediately. We retain transaction data for the period required by law, then delete personal information that is no longer needed.

Raise wallet disputes — whether DANA, OVO, or GoPay — through live chat or email support. Provide your transaction reference and the wallet amount for the fastest resolution.

Access and feature availability depend on local law and your eligible region. The core account terms apply consistently, but some features may not be available in every area.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.